Terms of Service
Welcome to Petra. By accessing our website, purchasing our products, or engaging our services, you agree to be bound by the following Terms of Service (“Terms”).
Please read them carefully. These Terms apply to all users, customers, and visitors to our website or physical business.
Informations
Products & Services
Products & Services
We provide premium stone furniture, custom-made pieces, and related services. Each piece is crafted with natural materials, meaning variations in colour, texture, and veining are inherent characteristics and not defects.
Custom Orders:
final and non-refundable, except where required under Australian Consumer Law.
Pricing & Payment
Pricing & Payment
All prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated.
Shipping & Delivery
Shipping & Delivery
- Delivery times vary based on location, material availability, and project complexity.
- Estimated lead times are provided in good faith but are not guaranteed.
- Delivery is to the curbside unless installation services are specified and purchased.
- Any delivery delays caused by events beyond our control (e.g., supplier delays, weather, transport disruptions) do not constitute a breach of these Terms.
Installation
Installation
- If you purchase installation, our team will install the product as specified.
- It is your responsibility to ensure the site is accessible, clear, and prepared for installation.
- Additional fees may apply if site conditions prevent completion as scheduled.
Returns & Refunds
Returns & Refunds
For Standard Products:
- You are entitled to a repair, replacement, or refund if the product is faulty, damaged, or significantly different from its description, as per the Australian Consumer Law (ACL).
For Custom Orders:
- Custom and made-to-order products are non-refundable, except where the item is faulty or does not meet consumer guarantees under ACL.
- Minor imperfections inherent to natural stone (such as veining, tone variation, or texture) are not considered faults.
Warranties
Warranties
- Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.
Intellectual Property
Intellectual Property
All content on this website, including text, images, designs, logos, and graphics, is owned by Petra Interiors and is protected by Australian copyright and intellectual property laws. You may not reproduce or use this content without written permission.
Limitation of Liability
Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with your use of our products or services.
Governing Law
Governing Law
These Terms are governed by the laws of New South Wales, Australia (or replace with your applicable state/territory). Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of that state.
Changes to Terms
Changes to Terms
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Contact Information
Contact Information
- Address: 4-6 Smithfield Rd, Smithfield NSW 2164, Australia
- Hours: Mon–Fri 10am–4pm
- Appointments recommended for bespoke consultations




